BUSINESS PROCESS OUTSOURCING · GLOBAL FRANCHISE OPPORTUNITIESBecome a franchise partner ↗
LOCAL ENTERPRISE. GLOBAL CAPABILITY.

Build a BPO business
with a global franchise network

Good people. Better operations.

Dedicated teams for the work your business depends on. A franchise model for the people ready to build it.

Register to explore BPO projects Build a franchise
EXPLORE BPO FRANCHISE
RECRUITMENT & ONBOARDINGWORKFORCE OPERATIONSTECHNOLOGY & WORKFLOWSQUALITY & PERFORMANCE
LET’S START WITH YOUR BUSINESS

Register to explore
BPO projects.

Share your company details, operating countries, agent count and contact information. Use the registration form to start a conversation about relevant BPO requirements.

  1. 01Share your business details
  2. 02Tell us your capabilities
  3. 03Discuss potential fit

Registration expresses interest. Project availability, suitability and commercial terms are discussed separately; no project allocation or earnings are guaranteed.

Questions before you register? ↓

If the form does not load, open the registration form in a new tab ↗.

FROM BRIEF TO BETTER DELIVERY

Agree the scope, responsibilities and measures of success.

INTELLIGENT OPERATIONS

Less friction.
More progress.

Give your teams clear workflows, useful automation and the information to do their jobs well. We help connect the pieces.

Explore intelligent operations ↗
AI & automationBusiness analyticsHuman expertise
ROOM TO GROW

The right support.
Where you need it.

Build an outsourcing approach around the outcomes you need: responsive service, reliable operations and the flexibility to grow.

Make resources go further

Match team size and service scope to your priorities. Assess the full cost of delivery and build a model that supports your business economics.

A stronger operating model ↗

Add skills and capacity

Bring in the people and processes needed to manage growth, support new workflows and handle increasing service demand.

Explore service roles ↗

Keep teams connected

Agree working hours, reporting and responsibilities so outsourced teams work effectively alongside your internal people.

See how it works ↗
WHAT WE DO

Everyday work.
Expert hands.

Explore all services ↗
01

Customer & commercial

Create smoother journeys from the first enquiry to ongoing service.

Customer experience↗Digital experience operations↗Sales & commercial operations↗Trust & safety support↗
FIND YOUR MARKET

Find your BPO franchise market

Explore locations for franchise development and service planning. Country master partners lead the market; city partners bring it to life.

EGAfrica & Middle East
Egypt

Alexandria · Cairo · Giza

Explore this market
GHAfrica & Middle East
Ghana

Accra

Explore this market
KEAfrica & Middle East
Kenya

Nairobi

Explore this market
MAAfrica & Middle East
Morocco

Casablanca · Rabat

Explore this market
NGAfrica & Middle East
Nigeria

Lagos

Explore this market
RWAfrica & Middle East
Rwanda

Kigali

Explore this market
ZAAfrica & Middle East
South Africa

Cape Town · Durban · Johannesburg

Explore this market
TNAfrica & Middle East
Tunisia

Tunis

Explore this market

8 of 36 markets shown. Illustrative development markets; territories and delivery arrangements are subject to confirmation.

All markets ↗
A CLEAR PATH TO DELIVERY

Define. Build. Integrate.
Improve together.

Our delivery approach ↗
01

Understand the work

Clarify the process, required skills and measures of success.

02

Shape the team

Agree staffing, tools, working hours and responsibilities.

03

Connect the operation

Prepare systems access, training, reporting and escalation.

04

Develop performance

Review quality, resolve issues and plan the next stage.

FOR ENTREPRENEURS & COUNTRY DEVELOPERSTHE BPO FRANCHISE OPPORTUNITY ↓
FOR FRANCHISE PARTNERS

Your market.
Your next move.

Build a BPO business with local relationships and an international operating model. Explore country master franchises worldwide and city franchises within each country.

Explore the franchise ↗See territory model →
HOW THE NETWORK WORKS

How the BPO franchise network works

GLOBAL FRAMEWORKBPO Franchise
COUNTRY DEVELOPMENTMaster franchise
City partnerCity partnerCity partner
01 / COUNTRY

Master franchise

Lead national development and build a network of city operators.

↗02 / CITY

City franchise

Own the local client relationship and grow a service business in your territory.

↗
BEFORE YOU REGISTER

Project registration questions

All questions ↗
What does registering to explore BPO projects mean?

It records your business details, capabilities and the service areas you want to discuss. Registration starts a review and a conversation; it is not a project award or a guarantee of work.

Who can register?

Businesses and BPO operators interested in exploring outsourcing projects can submit their company and contact details. Suitability is reviewed against the requirements of the work.

Which BPO services can I explore?

BPO Franchise covers customer support, sales operations, back-office operations, IT and technical support, and data and digital operations. Registration supplies your business details; specific service interests can be discussed during follow-up.

What information should I include?

The form asks for your legal company name, registration country, BPO operating country, agent count, full name, title, phone or WhatsApp number, and email. A registration-document upload is also available. Use business documents only; do not upload client records or passwords.

Does registration guarantee a project or income?

No. Availability, suitability, delivery requirements and commercial terms are reviewed separately. Registration does not guarantee project allocation, clients, earnings or returns.

What is a BPO franchise?

A BPO franchise lets a local business owner run a business process outsourcing operation under a shared brand and operating framework. The partner owns local client relationships. The network provides processes, training and delivery standards.

What is the difference between a country master franchise and a city franchise?

A country master franchise leads national market development and builds a network of city operators. A city franchise owns client relationships and service delivery within a defined city territory. Territories are subject to availability and agreement.

How does a BPO franchise partner earn revenue?

Revenue comes from client service contracts, typically priced as monthly retainers, per seat, per hour, per transaction or outcome-linked. Specific terms are agreed per territory. No income or return is guaranteed.

THE NEXT STEP

Let’s get to work.

Tell us where you want to operate and whether you are interested in a country master or city franchise.

Register to explore BPO projects ↗